Marquise Vanzego, a Black customer, was “disgusted” and “humiliated” when he discovered his Chick-fil-A receipt had labeled him as “Monkeys,” a racial slur. The incident occurred on August 23, 2024, at a Maryland drive-thru. Vanzego, who ordered face-to-face, was initially confused when the employee called out a name that didn’t match his. After clarification, he found the offensive label on his ticket.
The store manager apologized and refunded his order, but the franchise owner, who declined to fire the employee (a minor), said the issue was a misunderstanding. Vanzego emphasized the need for consequences for such actions. Chick-fil-A corporate issued a statement saying the experience was unacceptable….
